Hyperx Cloud 2 Not Working [Fix All Problems]

Hyperx Cloud 2 Not Working? Don’t Worry this comprehensive guide will help you to fix all the common Hyperx Cloud 2 issues. Including Right ear/Left Ear not working problems, firmware problems, and mic issues…etc

Had it ever happened to you that you connect your headphones in for a game, and boom! Oh wait, you can’t hear a single tone or buzz on your headphones. Neither does your microphone behave so great. Gamers who use HyperX Cloud II are far more familiar with such weird problems.

The Kingston HyperX Cloud II has a removable microphone and an inline USB sound card and has a frequency response of up to 25kHz. The headset offers immersive sound quality and has a plethora of functionalities. 

There can be several reasons why your HyperX Cloud 2 is not working so great when you want to play your favorite games or stream. No doubt that the problem is exasperating, but it may look like it’s just simple trouble. We don’t want you to overlook this issue and seek solutions from the experts when it is so facile to fix on your own. 

How to Fix No Sound Issue in HyperX Cloud 2

Fix No Sound Issue in HyperX Cloud 2
Hyperx Cloud 2 Not Working : Fixed

No sound issue on any audio interface can seem frustrating as well as tedious to fix. Therefore, let us do some basic troubleshooting jobs to see if it works:

#1. Check your Connection

A poor or loose connection at the connection port or headphone jack will definitely cause a problem with your overall audio experience. Or it may never produce any sound at all.

Check if the headphone jack is pressed firmly, so that, there are no 60cycle or 120cycle hums. The 60cycle hums are produced when there is a stronger electromagnetic field or a poor shielding effect. The 120cycle hum is just ground-loop, which is rather harmful.

#2. Check if the sound card is alright

The sound card is a pure gem for HyperX Cloud II users. However, if the mute switch is toggled on, no way you are going to experience the immersing sound experience.

Also, ensure that your audio jack is properly connected and the USB is plugged in. If you still can’t hear a thing, connect the USB cable to another USB port on your computer.

Remember, it is an audio interface and has USB. Do not connect the USB cable to any USB power outlet. It is not a charger.

#3. Check your computer’s Sound Settings

Sometimes, the computer just turns off/disable audio I/O on their own to let other apps/software work properly. At other times, any software may misbehave.

Click on the ‘Speaker’ icon and choose ‘Open Sound Settings.’ Ensure if the Master Volume is set to 100.

#4. Choose the Right Output Device

A computer can have more than one audio output interface. See if yours has one or more than one. If there are more, you must choose the right audio port, mostly Realtek® Audio Interface. An additional interface can also be found.

  • Change your audio output device to the front panel 3.5mm jack if necessary. If the device seems disabled, click on Device Properties and uncheck the ‘Disable’ box on top-left.
  • Click on Additional Device Properties and go to General.
  • Enable the device from the Device Usage tab.
  • Then go to the Levels tab. Here, set the device audio output level to full. 
  • You may want to click on the Advanced tab to Enable audio enhancements to see if it helps. Do it.

#5. Update Drivers

Updating drivers can fix outdated or corrupted driver software files that may misbehave or cause connectivity issues.

  • Press “Win+X” and then click on Device Manager from the dropdown.
    Select Device manager
  • Then double click on Audio Inputs and Updates.
    Audio Inputs and Outputs
  • Right-click on the audio interface that you are using. Select Update Drivers.
    Update Audio Interface Driver

How do I Fix if my HyperX Cloud 2 microphone is not working?

HyperX Cloud 2 mic working fix

A microphone is a crucial input interface that helps send your audio files over a network or any connected device. HyperX Cloud II has one of the salient features, which is the detachable and noise-canceling microphone.

However, if the mic doesn’t seem to work fine, it is better to fix it immediately.

  • Check if the jack is firmly connected.
    If the mic is not connected properly, it won’t receive or send any audio input signals. Therefore, check if the jack is properly and firmly pushed in. Headsets with a mic use a TRRS jack rather than a TRS jack, so it needs to be pushed properly into work.
  • Check if the input device is recognized.
    You can check this by following the below steps.

How To Check the input device is recognized

  1. Right-click on the speaker icon. Then, click on ‘Open Sound Settings.’
  2. On the Input section, choose your input device.
  3. Ensure that your microphone is recognized by your Windows 10 computer.
  4. Then test your mic to see whether it sends audio input signals.
  5. Click on Sound Control Panel to see whether any input is plugged.

If it doesn’t recognize, restart your computer to see if the problem persists. If it does, update the drivers.

Fix HyperX Cloud 2 not working on PC by following the above steps. However, if HyperX Cloud 2 is not working on Discord, see ahead.

How to Fix HyperX Cloud 2 is not working on Discord

Fix HyperX Cloud 2 not working on Discord

Time needed: 4 minutes.

Follow the below instructions carefully

  1. Open Discord Settings

    Click the gear icon on your Discord app.

  2. Select input device

    Select Voice & Video, and choose the Input Device.Discord Voice&Video Tab

  3. Check the Mic

    Click on Let’s check and speak to your mic. It should catch the sound. If this doesn’t work, set the Input Volume to full.Hyperx cloud 2 discord issue fix

  4. Change Sensitivity options

    Disable ‘Automatically determine input sensitivity’ and set the input sensitivity manually. Make sure it does not catch any background noise.
    Tweak around the Input Mode area to check if it helps.Disable Automatic Sensitivity Discord

  5. Uncheck unwanted options

    If you are still facing, uncheck Exclusive Mode checkboxes.

If it still doesn’t work, head to Sound Control Panel to see whether any input is plugged.

  • Make sure that the Enabled and Disabled devices can be seen if once disabled. Disable your device and re-enable the device.
    Sound Settings - Show Disabled Devices
  • Restart your computer to see any changed effects.
  • Tweak around Speaker Properties to check, which works fine for you. 
  • From the Recording tab, see if any microphone or input device is connected.
  • If yes, right-click on the device and select Properties. The Stereo Mix Properties window opens.
  • Click on the Levels tab and set it to 100.
  • Go to the Listen tab and check to Listen to this device checkbox.
  • Plonk the default playback device to your headphones, which is usually Realtek® Audio Interface.
  • Apply the settings and speak to your microphone. You should be able to hear and apprehend what you are speaking through your headphones.
  • Restart your PC to see any changed effects.

If it still doesn’t work, update the Drivers.

Also Check: Discord Screen Share Audio Not Working [Fixed]

What should I do if my HyperX Cloud II is unresponsive to one ear?

Hyperx Cloud 2 Left Ear/Right Ear Not working fix

You just pushed your headphones plugged into the headphone port, and you hear a sudden bang on the left year, but nothing on your right ear. Maybe your right ear is full of sound and nothing on the left. Don’t worry, it’s just your HyperX Cloud II right ear is not working, or maybe HyperX Cloud II left ear is not working.

This sort of problem can exist but is very rare, and requires you to go to Speaker Control Panel again. Fix HyperX Cloud 2 right ear is not working and also fix HyperX Cloud 2 left ear is not working with these simple and easy steps. Due to sound or speaker imbalances, you may experience this problem, but it is unimaginably easy.

#1. Make sure the jack is plugged in firmly.

Headsets with a mic use a TRRS jack rather than a TRS jack, so it needs to be pushed properly in so that it works. Push your headphone connector jack all the way in for it to work properly. Don’t break your audio port. TRRS cables carry stereo audio plus composite video.

#2. Make sure the I/O devices are correct and balanced.

  • Head over to the taskbar.
  • Hover and right-click on the Speakers icon.
  • Click on Sounds and then click on the Playback tab.
  • Choose the speakers, which are usually Realtek Audio Interface.
  • Right-Click the speaker device, and select Properties from the dropdown. The Speaker Properties window opens.
  • Go to the Levels tab. Balance the LR from the output.
  • Make sure to set both the levels equally.
  • Click OK. Apply the changed settings.

See if it works. Restart your computer if required.

I speak to my HyperX Cloud II but cannot hear anything.

How I solved Hyperx cloud 2 can't hear myself issue

Usually, it happens that, when you say something on your mic, you get no audio feedback through your headphones, there can be so many possibilities, why it happens. Let’s just dive in to see what you can do right away to fix this issue.

  1. Right-click the Speakers icon on the taskbar. Now, select the Open Sound Settings option.
  2. Click on the Sound Control Panel.
  3. From the Recording tab, see if any microphone or input device is connected.
  4. If yes, right-click on the device and select Properties. The Stereo Mix Properties window opens.
  5. Click on the Levels tab and set it to 100.
  6. Go to the Listen tab and check to Listen to this device checkbox.
  7. Plonk the default playback device to your headphones, which is usually Realtek® Audio Interface.
  8. Apply the settings and speak to your microphone.

You should be able to hear and apprehend what you are speaking through your headphones.

Restart your PC to see any changed effects.

If the problem persists, update the drivers.

Problem with Jabra Earbuds check here

How to make HyperX Cloud II mic louder?

how to make hyperx cloud 2 mic louder

Sometimes your HyperX Cloud II microphone volume can be too low, and you have no idea how to fix it. Unfortunately, your computer has no option to fix this issue. Rather we have to update the HyperX Cloud II firmware to fix this issue.

Download HyperX Cloud II firmware from here. Check the update instructions manual, if you do not know how to update your HyperX Cloud II firmware.

However, you can run the setup after download, and it immediately asks you to update the firmware. Just hover and click on the Update button, and the software performs its job. See if it works. Otherwise, we have to install two more software to resolve this issue.

  • Download Equalizer APO from the given link and then download the Peace addon. Downloading both the software is necessary to resolve the low mic volume issue.
  • Set up the Equalizer APO from the installer file and run it.
  • Now when it opens, select the Playback devices to Headset HyperX Cloud II.
  • Similarly, select the Capture devices to Headset HyperX Microphone Surround Sound.
  • Click OK and restart the computer when/if prompted.
  • Now install the Peace addon, and run the software from the Start Menu.
  • Click on Simple Interface. If you understand simple physics, you may already know what you should not do.
  • Tweak around the Pre-Amplifying box, and do not set the parameters above 25dB.
  • Apply the settings, and ensure that the parameters are safely high and not ridiculously high.

We hope that we helped you fix the HyperX Cloud II not working, HyperX Cloud II low mic, HyperX Cloud II sound card, and HyperX Cloud II firmware issues.

If the problems still persist, we insist you repair or exchange your headsets with the help of your Warranty Card. You may get a high discount. Or, reset your computer, because some corrupted files may be causing this issue. You can Reinitialize your device to safe mode to see if any app is misbehaving and causing it.

To reboot the system to Safe Mode;

  • Go to Power Menu.
  • Press down the Shift key and click Restart.
  • Click the option Troubleshoot and then on Advanced Options.
  • Click on Startup Settings, then click Restart.

Frequently Asked Questions

How do I get my HyperX Cloud II to work on my PC?

Plugin your headphones to the headphone port on your computer. If your computer has two audio ports, you have to connect your headphones to the headphone port and not the Microphone port. Because that doesn’t help.
Alternatively, connect your headphones to the soundcard and connect the controller box to the USB port on your computer. Make some slight and significant changes on your computer so that your headphones work properly.

How to make HyperX Cloud II mic louder?

Download the HyperX Cloud II Firmware Updater tool. Update the firmware and restart your computer. Otherwise, update drivers on your computer to fix the issue. Alternatively, you can download and use Equalizer APO and Peace to increase your microphone volume.

How to Mute HyperX Cloud II?

The HyperX Cloud II has a mute switch on its soundcard. Toggle the switch, and rest assured that you are muted for the rest of the gameplay. Or you can just disconnect the headset from your computer.

Conclusion

HyperX Cloud II is a great headset with a plethora of functionalities and can be used with a blend of devices. Unfortunately, it lacks the USB type-C. However, considering that the headset was designed especially for computers, it’s alright. It has a premium build quality and offers an impeccable and unbeatable sound and crystal clear.

The listed solutions feature a trend of problems that most gamers face. Therefore, if you do not seem to find a solution till you must get your device repaired. 

One Response

  1. Jayson E September 19, 2020

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